Frequently Asked Questions
List of topics folks like you ask about on a regular basis. Check this forum before submitting a support request.
- ★ I got a notice/email that my SW+ Alerts subscription could not be renewed. Why?
- ★ [iOS] What is Critical Alerts? Will notifications override Do Not Disturb?
- ★ [Android] How do I override Do Not Disturb for SW+ Alerts?
- ★ Resetting your SW+ Alerts account password
- ★ Configuring SW+ Alerts to push weather alerts
- ★ What is the EnRoute feature in SW+ Alerts?
- ★ If I silence my phone or turn on Do Not Disturb, will I still receive audio alerts?
- How to cancel your SW+ Alerts subscription
- Restoring SW+ Alerts on your iOS device
- How do I restore SW+ Alerts if I previously purchased in the MWN app?
- Will I receive alerts if I lose network connectivity?
- What features are included in SW+ Alerts?
- What is SW+ Alerts?
- What alerts will I receive for my specified locations?
- How accurate and reliable is SW+ Alerts?
- Sirens are sounding over my area, but I did not receive an alert. Why not?
- How many devices can I use the service with?
- [MWN] What if I delete and re-install the app or get a new device? Will I still have SW+ Alerts?
- Is the SW+ Alerts service free?