Restore SW+ Alerts after setting up with a promotional code

When you set up SW+ Alerts, you are required to create a SW+ Alerts account. The process below assumes that you acquired SW+ Alerts via a promotional code link and now need to restore that SW+ Alerts account.

You may need to restore SW+ Alerts in one of these scenarios:

  • You delete the StormWatch+ app from your device and have downloaded it again
  • You download the StormWatch+ app on a new device that wasn’t restored from a backup
  • The SW+ Alerts service logs you out of SW+ Alerts (an extremely unlikely event)
  • You log out of SW+ Alerts

If any of those scenarios applies to you and you previously setup SW+ Alerts via a promotional code link, follow these steps.

1. Ensure the StormWatch+ app is installed. Then, go to the “Weather Alerts” tab.


2. Tap “Restore StormWatch+ Alerts”, and agree to the disclaimer presented.

You will see a screen (like that below) indicating we could not locate your purchase of SW+ Alerts. As a user who acquired SW+ Alerts by promotional code link, select “Login with SW+ Alerts Account” to proceed.


3. Next select “Already have an account? Log in”.


4. Enter your SW+ Alerts account credentials and tap Login.


5. SW+ Alerts will then be restored on your device.

Rest assured, your previous alerting preferences are stored in your SW+ Alerts account and restored. (Note, however, that locations are device-specific and may have to be re-entered if restoring on a new device.)


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